Refund policy
Refund Policy for Digital Products
Satisfaction Guarantee: At Arghanion's Puzzlebox, we are committed to providing high-quality digital products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.
Eligibility for Refund:
- Time Frame: Refund requests must be made within 30 days of the purchase date.
- Condition: Since our products are digital, we require that you have not downloaded or used the product excessively. We reserve the right to refuse refunds for products that appear to have been used significantly.
- Proof of Purchase: A valid proof of purchase is required for all refund requests. This includes your order number and the email address used to make the purchase.
Process:
- Contact Us: To initiate a refund, please contact our customer service team with your refund request, including your order details and the reason for the request.
- Review: Each request is reviewed on a case-by-case basis. We may ask for additional information or feedback on why the product did not meet your expectations.
- Refund Issuance: If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions: Note that this refund policy does not apply to any custom work or special orders where specific terms of sale are provided.
Contact Information: For any questions regarding this refund policy or to initiate a refund, please contact us at arghanionspuzzlebox@gmail.com